The UK's fastest growing clinic companion

Your patient companion, from first call to consultation.

Fill capacity, build stronger patient relationships, and reduce running costs — with a partnership that goes beyond software.

Be part of the fastest growing companion service for clinics

AVA is built to care first. The tech is just how it gets there.

We're not selling you software that gets deployed and left. AVA has a real team behind it — people who improve how it works, step in when the conversation needs a human touch, and sit down with you every month to make sure it's doing what your clinic actually needs.

Patient first, always

Every response, follow-up and summary is designed around what the patient needs to feel confident and cared for.

A real team behind it

People who improve how AVA works, step in when the conversation needs a human, and review everything with you monthly.

Your brand, not ours

Tone, language, knowledge — AVA sounds like an extension of your team, not a third-party service.

Secure from day one

Data handling, EU AI Act compliance and patient privacy — built in from the start, not bolted on later.

Picture your clinic's week. Now spot the gaps.

These are the moments where patients slip away — not because your team doesn't care, but because they're busy doing the work. AVA sits in each one.

The momentWhat happens nowWhat happens with AVA
6pm — 9am · Weekends · Lunch

A patient calls outside hours or gets missed during a busy clinic.

Without AVA

Rings out or hits voicemail. They try a competitor. You never know they called.

With AVA

AVA answers in your brand voice, captures the enquiry, reassures the patient and queues a follow-up for your team. Missed calls are recovered within minutes.

AVA Voice
Any time · Your website

A visitor lands on your site with a question.

Without AVA

They fill in a contact form. Nobody responds for hours. They move on.

With AVA

AVA engages them in voice or chat — answers questions using your clinic's knowledge and starts the conversation toward booking.

AVA Web
Enquiry to appointment

An interested patient needs to actually get into the diary.

Without AVA

Info handed to the clinic. Someone has to call back, check availability, confirm. Often delayed. Sometimes dropped.

With AVA

AVA connects to your CRM or calendar, confirms the booking directly with the patient, and sends pre-appointment info. No admin handoff needed.

AVA Book
After consultation

The patient goes home to "think about it."

Without AVA

They half-remember what was said. Doubt creeps in. They don't book. They're gone.

With AVA

AVA sends a clear visual and audio summary — what was discussed, the treatment plan and exactly what to do next. In your tone, for them.

AVA Companion

Start with Voice. Build from there.

AVA Voice is the entry point — out-of-hours answering and missed call recovery with nothing to install. Then add Web, Book or Companion when you're ready. Every service matches your brand, your knowledge and your processes.

Start here

AVA Voice

Out-of-hours answering & missed call recovery
  • Every call answered in your brand voice
  • Reason for contact captured and logged
  • Missed calls identified and re-engaged
  • Patient reassured, follow-up triggered
  • Morning summary for your team
Extend

AVA Web

Voice & chat on your website
  • Visitors choose voice or text chat
  • Answers FAQs using your clinic's knowledge
  • Captures enquiry details for your team
  • Starts the booking conversation immediately
  • Branded to your clinic
Convert

AVA Book

CRM-connected appointment confirmation
  • API integration with your CRM or calendar
  • Confirms appointments directly with patients
  • Sends reminders and pre-appointment info
  • Reduces no-shows and admin handoff
  • Upgrades Voice & Web from handoff to conversion
Differentiate

AVA Companion

Post-consultation summary for the patient
  • Listens to the consultation in real time
  • Generates a visual treatment summary
  • Creates an audio walkthrough in plain language
  • Includes clear next steps and how to book
  • Sent to the patient after their consultation
The differentiator

AVA Companion

AVA listens to the consultation and packages it into a clear summary the patient can revisit at home. It turns a conversation they half-remember into the confidence to go ahead. Not a sales tool — an advocate making sure they understood everything and know what comes next.

  • Listens and summarises the consultation
  • Visual summary with the treatment plan
  • Audio walkthrough in plain language
  • Clear next steps and how to book
  • Sent to the patient after their consultation
What the patient receives
Audio summary
Key points from your consultation, explained clearly
Visual treatment plan
What was discussed, what's recommended, what it involves
Your next steps
What to do, when to book, what to expect

Two ways to work with us.

Start month-to-month with AVA Voice. See the value. Then lock in the annual plan when you're ready — better rates, monthly reviews, and a closer working relationship with our team.

Monthly
£TBC / month
No contract. Cancel any time.

Pay as you go

Start with AVA Voice, add services when you need them. No annual commitment, no lock-in.

What's included
  • AVA Voice — out-of-hours & missed call recovery
  • Brand & tone matching
  • Trained on your services & FAQs
  • Secure — data handling & AI regulation covered
  • AVA Web, Book & Companion available as add-ons
Get started with Voice
Secure payment via Stripe
Recommended
Annual plan
£TBC / month, billed annually
Save on every service. Deeper support.

The full relationship

Better rates across every service, plus monthly reviews, business surgery sessions and priority access to new capabilities.

Everything in monthly, plus
  • Better rates on Voice, Web, Book & Companion
  • Monthly AVA review — we adjust and improve together
  • Business surgery — open conversation about your clinic
  • Voice cloning for full brand immersion
  • Priority access to new services
  • Quarterly performance reporting
Start the annual plan
Secure payment via Stripe

Monthly AVA review

Every month we sit down with you, look at what AVA's handling, what's changed in your clinic, and adjust the scripts, tone and knowledge together. AVA gets better because we're paying attention.

Business surgery

An open conversation — not just about AVA, but about your clinic. What's working, what's not, where you're stuck. We're in your corner, not just your phone system.

Secure by default

Data handling, patient privacy and AI regulation are moving fast. Your annual plan means we stay on top of it — so you don't have to become an expert.

It sounds like you. It knows what you know. It stays secure.

Every AVA service is configured to your clinic — your tone, your services, your way of doing things. Patients never feel like they're talking to an outsourced service. And underneath it all, AVA's personality is built around one thing: making sure the patient feels looked after.

Your tone & brand

AVA speaks the way your team speaks — warm, professional, in your style — across every touchpoint.

Your processes & knowledge

Trained on your services, FAQs, booking flows and protocols. AVA knows what your team knows.

Secure & regulation-ready

Patient data, AI transparency and EU AI Act requirements — handled from day one. Your clinic is covered.

Voice cloning for full brand immersion

AVA starts with our default voice. On the annual plan, we clone your team's voice — so patients hear something familiar across calls, your website and the consultation summary.

Don't just take our word for it.

"My customers are blown away with the aftercare and my appointments have increased since using this service."
CM
Clinic Manager
Aesthetic clinic, UK
"AVA is like having my own business operations team, but for a fraction of the price."
CO
Clinic Owner
Independent clinic, UK
"Can't believe how much time I have now I've reduced my paperwork and admin. It's been a massive help."
OD
Operations Director
Multi-site clinic group, UK
20 yrsIn clinic & pharmacy operations
2m+Patients supported
Growing fastNew clinics joining every month
UKTeam, data & operations

Start with Voice. See what disappears from your missed call list.

Pick the gap that costs you most — after-hours calls, website drop-offs, slow follow-up, patients who go quiet after a consultation — and we'll walk through exactly how AVA handles it. 15 minutes, no pitch deck.

hello@avasupport.co.uk 15 min walkthrough · no commitment